Cash Collection (FR, NL) Barcelona

Funciones

Cash Collection Specialists (French or Dutch) role at an International SSC in Barcelona


Descripción de la oferta

As member of the Cash Collection Team, for France, Spain, Benelux, UK and/or Portugal:

 

 * Contact customers by phone, e-mail, or internet (portals) to secure payments from SME customers

 

 

 * Ensures open items are reconciled with customer records and resolving any discrepancies.

 

 

 * Organizes and reviews all assigned accounts, identifies behavior and manages accordingly.

 

 

 * Supports the Credit Team in managing order release and control high risk accounts.

 

 

 * Give and keep visibility to the Sales Team on their portfolio's Collection status

 

 

 * Collaborates with Sales and Customer Service Team in negotiations and escalations.

 

 

 * Detects red flags on customer accounts to prevent potential loss.

 

 

 * Coordinates with Cash Application Team to resolve any open unapplied cash or credits on customer accounts

 

 

 * Support the Deductions Team by ensuring customer claims can be resolved or reclaimed

 

 

 * Proposes uncollectable debt write offs, well supported and analyzed

 

 

 * Owns their portfolio and follow up with actions and escalations in an effort to resolve and prevent bad debt.

 

 

 * Performs ad-hoc reporting as required.

 

 

 * Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

 

 

 * Prepare the litigation file for Legal procedures

 

 

 * Collaboration on one-off European projects (reporting, training, process improvement, etc).


Perfil del candidato

* Degree in Finance or Business Administration

 

 

 * FluentandprofessionalEnglishandthespecificcountrylanguages: French or Dutch

 

 

 * Previous experience in a similar role in AR or AP highly desirable

 

 

 * Experienced at using ERP (SAP, M3, AS400) desirable

 

 

 * Assertive, dynamic, organized with a methodical approach

 

 

 * Good negotiation and communication skills (spoken and written), Customer focus

 

 

 * Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)

 

 

 * Ability to work under pressure to attain company objectives and Cash Collection KPIs


Oferta de empleo

Salary and side benefits

Requisitos

Contact customers by phone, e-mail, or internet (portals) to secure payments from SME customers

• Área

  Administración de Empresas

• Categoría o nivel

  Técnicos

• Nº Vacantes

  1