Cash Collections Specialist French Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 15/06/2021.

Funciones

Responsible of the French market in the collections teams.


Description

* 

 * Contact customers by phone, e-mail, or internet (portals) to secure payments from SME customers

 * Ensures open items are reconciled with customer records and resolving any discrepancies.

 * Organizes and reviews all assigned accounts, identifies behavior and manages accordingly.

 * Supports the Credit Team in managing order release and control high risk accounts.

 * Give and keep visibility to the Sales Team on their portfolio's Collection status

 * Collaborates with Sales and Customer Service Team in negotiations and escalations.

 * Detects red flags on customer accounts to prevent potential loss.

 * Coordinates with Cash Application Team to resolve any open unapplied cash or credits on customer accounts

 * Support the Deductions Team by ensuring customer claims can be resolved or reclaimed

 * Proposes uncollectable debt write offs, well supported and analyzed

 * Owns their portfolio and follow up with actions and escalations in an effort to resolve and prevent bad debt.

 * Performs ad-hoc reporting as required.

 * Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

 * Prepare the litigation file for Legal procedures
 * Collaboration on one-off European projects (reporting, training, process improvement, etc).


Profile

* Degree in Finance or Business Administration

 * Fluent and professional English and French native

 * Previous experience in a similar role in AR or AP highly desirable

 * Experienced at using ERP (SAP, M3, AS400) desirable

 * Assertive, dynamic, organized with a methodical approach

 * Good negotiation and communication skills (spoken and written), Customer focus

 * Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)

 * Ability to work under pressure to attain company objectives and Cash Collection KPIs


Job Offer

Oportunidades de carrera y desarrollo profesional

Requisitos

Degree in Finance or Business Administration
Fluent and professional English and French native
Previous experience in a similar role in AR or AP highly desirable
Experienced at using ERP