Cash Collector - English Speaker Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 05/12/2023.

Funciones

* Manage collection activities for the assigned country, business, region or office customer portfolio

Description

As member of the Debt Collection department and being part of the Debt Collection Team:

 * Manage collection activities for the assigned country, business, region or office customer portfolio
 * Contact and follow-up daily your customers by phone calls or e-mails
 * Understand the whole O2C process for a better dispute management
 * Coordinate with the Billing Teams to solve invoice related disputes
 * Collaborate with the Sales Team in negotiations with customers
 * Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
 * Give and keep visibility to the Sales Team on their portfolio's Collection status
 * Prepare the litigation file for Legal procedures
 * Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Requisitos

Profile

* Fluent and professional English
 * Previous experience in the role highly desirable
 * Dynamic, organized with a methodical approach
 * Good negotiation and communication skills (spoken and written)
 * Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
 * Customer focus
 * Ability to work under pressure to attain company objectives and Cash Collection KPIs

Se ofrece

Job Offer

* Bonus
 * Health and life insurance
 * Ticket Restaurant
 * Pension Plan
 * Monday to Friday 08.00 to 18.00 CET
 * Hybrid model - 2 days from home