Cash Collector native level French speaker Barcelona (Barcelona)

Funciones

 * Reduce and avoid Bad Debt
 * Identify and solve customers' disputes

 * Contact and follow-up daily your customers by phone calls or e-mails
 * Understand the whole OTC process for a better dispute management
 * Understand the legal and contractual recruitment scope
 * Coordinate with the Billing Teams to solve invoice related disputes
 * Collaborate with the Sales Team in negotiations with customers
 * Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
 * Give and keep visibility to the Sales Team on their portfolio's Collection status
 * Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
 * Prepare the litigation file for Legal procedures
 * Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Requisitos

 * Fluent and professional English and French
 * Previous experience in the role highly desirable
 * Dynamic, organized with a methodical approach
 * Good negotiation and communication skills (spoken and written)
 * Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
 * Customer focus
 * Ability to work under pressure to attain company objectives and Cash Collection KPIs

Se ofrece

 * Experience in a multinational environment (+40 nationalities in the SSC)
 * Competitive compensation and benefits package in Barcelona, various well-being activity options

Área - Puesto

Administración de Empresas - Gestor de Cobros

Categoría o nivel

Técnico

Nº Vacantes

1