Cash Collector with Polish Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 09/03/2021.

Funciones

As member of the Continental Europe Order to Cash (O2C) department and being part of the Cash Collection Team:
 * Manage collection activities for the assigned country, business, region or office customer portfolio.
 * Contact and follow-up daily your customers by phone calls or e-mails.
 * Understand the whole OTC process for a better dispute management.
 * Understand the legal and contractual recruitment scope.
 * Coordinate with the Billing Teams to solve invoice related disputes.
 * Collaborate with the Sales Team in negotiations with customers.
 * Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.
 * Give and keep visibility to the Sales Team on their portfolio's Collection status.
 * Prepare the litigation file for Legal procedures.
 * Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts.

Requisitos

 * Fluent and professional English, native or bilingual level of German (additional French or Dutch language highly valued).
 * Previous experience in the role highly desirable.
 * Dynamic, organized with a methodical approach.
 * Good negotiation and communication skills (spoken and written).
 * Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes).
 * Customer focus.
 * Ability to work under pressure to attain company objectives and Cash Collection KPIs.