Claim Agent Native German Speaker Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
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Experiencia de 1 año
Entre 20.000 y 23.000€ Brutos/anuales
Atención al cliente
Técnico
1
12
Contrato Indefinido
Jornada Completa
Proceso de selección continuo.
The main goal of this position is to manage claims originated in Germany. The candidate will have to manage the reception and validation of the claim documents and the customer service support. Reception of the documentation to manage claims. Scanning and validation of the documentation in the system. Sending letters to customers for the claims management (documentation request, reminder, closing...) Customer service support: information about claim situation, insurance policy and other services in progress Update of the information in company systems Other administrative tasks and collection management Support in other department tasks (welcome and training to new staff members, collaboration with other projects...) Suggestion of continuous improvements for customers, team and department
Medium level education, preferentially, focused in administration Native German level, Medium - High Spanish level and medium - high English level 1 year in similar tasks and duties Dynamic and pro-active Customer Service oriented Commercial focused Capacity of communication and synthesis Organized, responsible and result orientated Capacity to learn, analyse, resolution based and with fresh thinking Positive spirit Good communication skills
Important insurance company located in Barcelona is looking for a Customer Service Agent with Native German level
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