Claim Agent Native German Speaker Barcelona (Barcelona)

Descripción de la oferta

Proceso de selección continuo.

Funciones

The main goal of this position is to manage claims originated in Germany. The candidate will have to manage the reception and validation of the claim documents and the customer service support. 	
Reception of the documentation to manage claims. Scanning and validation of the documentation in the system. 
Sending letters to customers for the claims management (documentation request, reminder, closing...) 
Customer service support: information about claim situation, insurance policy and other services in progress 
Update of the information in company systems 
Other administrative tasks and collection management 
Support in other department tasks (welcome and training to new staff members, collaboration with other projects...) 
Suggestion of continuous improvements for customers, team and department

Requisitos

Medium level education, preferentially, focused in administration
Native German level, Medium - High Spanish level and medium - high English level
1 year in similar tasks and duties
Dynamic and pro-active 
Customer Service oriented 
Commercial focused 
Capacity of communication and synthesis 
Organized, responsible and result orientated 
Capacity to learn, analyse, resolution based and with fresh thinking 
Positive spirit 
Good communication skills

Etiquetas

• customer service
• german
• claim