Claims Agent ( German Speaker) Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 05/03/2026.

Funciones

-Claims responsabilities Delivery Goals: Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). 
- Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
- Data Quality and Integrity: Maintaining claims data entry and indexing file upload documentation integrity in all used systems.
- Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) and EMEA claims regional processes and protocols.
- Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.
- Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.

Requisitos

- Dutch and English Speaker
- Customer Service experience
- Microsoft Office

Se ofrece

30+ days of vacation a year
2 days working from home option + additional flexible days
Working from home allowance
Entry time flexibility
Private medical insurance
Life and accident insurance
Meal allowance
Pension plan
Stock purchase plan
Flexible compensation scheme
Gympass
Employee assistance program Comprehensive Learning and
Development offer
Salary 30K