Claims Handler - International Insurance Company Madrid

  • Madrid
  • Hace menos de una hora
  • 11 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 3 años de experiencia

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We are an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs.


We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.


We are not a mass producer of insurance policies but focus on key areas of expertise and strength and we do business according to our core values of courage, quality, integrity, excellence and respect.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 18/10/2017


International insurance company in looking for a Claims Handler specialised in managing professional and general liability, and material damages' claims portfolios.

Descripción de la oferta

* To handle a portfolio of claims for Professional and Commercial products (PI, D&O, material damages and others) in a proactive manner within set service levels and accordingly with the European Claims Underwriter Guide (ECUG). Both, high technical and fast track claims will be under its responsibility, depending on the portfolio grow and the department needs.

 * To assess the severity of a claim and decide on the right course of action, including the involvement of experts or colleagues where required.

 * To negotiate and settle claims with your authority fairly and promptly.

 * To build relationships and gain confidence when handling claims from external parties such as brokers, external providers and internally.

 * Being 100% customer and indemnity focused and comfortable with the company claims handling philosophy.

 * Becoming an expert managing the Claims Management System (CMS).

 * Providing reports to the Claims Manager, the Group Claims team and the business on a periodically basis and ad hoc basis depending on specific losses or events as well as giving an overview of the portfolio of claims including key trends and issues.

 * Reviewing and cleaning the portfolio when required.

 * Managing the external providers, being their referral (within its claim authority), controlling their quality, and performance, and referring to the claims manager when there are deviations.

Perfil del candidato

* 3-4 years of experience working in a law firm and/or claims department managing professional and general liability, and material damages' claims portfolios.

 * Bachelor of law

 * be able to fully discuss and analyse in depth, legal issues related to the management of a claim and to take decision on it within your claims authority.

 * you will be able to demonstrate an understanding of what 'customer focus' means on a practical day to day basis, and a desire/drive to deliver this.

 * able to understand the implications for the bottom line of your actions and maintaining our Claims philosophy.

 * willing to grow within the company and to take on more responsibility as built trust.

 * have excellent written and verbal communication skills in both Spanish and English are required.

 * be flexible, creative, proactive and innovative - does not accept the status quo.

 * be highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response and leadership is critical to success.

 * You will have good organisational and analytical skills and the ability to work in a methodical manner and meet deadlines.

 * And respectful with all stakeholders: team, brokers, customers...looking always to keep a good relationship and work environment

Oferta de empleo

Career development in a leading international insurance company.


In the earlier stages of your career with us, success will be rewarded by organic growth of Spanish business and brand awareness. In the longer term you could move into a deeper role in claims as the country grows or move to other business unit, depending on the business need.


3-4 years of experience working in a law firm and/or claims department 
High level of english
Bachelor of law
  • Área

    Banca y seguros

  • Categoría o nivel


  • Nº Vacantes


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