Club Head Hostess Islas Baleares

Descripción de la oferta

Proceso de selección continuo.

Funciones

Primary Responsibilities:Greeting and Welcoming Guests:Greet guests as they enter the club, ensuring they feel welcomed and valued.Direct guests to their assigned tables or areas and ensure they are comfortable.Managing Guest Reservations:Maintain and manage guest lists, reservations, and VIP tables.Ensure that special requests and preferences are noted and communicated to the staff.Coordinating with Other Staff:Work closely with the club’s management, servers, bartenders, and security to ensure smooth operations.Relay guest concerns and requests to the appropriate staff members promptly.Monitoring Club Flow:Keep track of guest flow, ensuring there are no overcrowding issues and ensuring guests are seated efficiently.Help manage entry queues and control access to exclusive areas if applicable.Providing Information:Answer any questions guests might have about the club's services, events, and offerings.Assist guests with directions to various amenities (restrooms, exits, bars, etc.).Managing Customer Complaints:Address any guest complaints or concerns with professionalism and resolve them in a timely manner.Provide feedback to management about recurring issues or suggestions for improvement.Ensuring a Safe and Enjoyable Environment:Ensure that guests follow club rules and behave appropriately.Collaborate with security to handle any issues regarding guest behavior, age restrictions, or entry requirements.

Requisitos

Customer Service: Strong ability to engage with guests and ensure they have a positive experience.Communication: Clear communication with both guests and staff members.Problem Solving: Quick-thinking and resourceful in addressing issues that arise.Multitasking: Ability to manage multiple tasks simultaneously, such as coordinating seating arrangements and managing guest lists.Attention to Detail: Ensure all reservations, VIP needs, and guest preferences are taken into account.Appearance: A polished and professional appearance is often expected, adhering to the club’s dress code.