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Cluster Quality Issue Analyst Arganda del Rey (Madrid)


  • Arganda del Rey (Madrid)
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Customer Service & Design Manager Iberia

Cluster Quality Issue Analyst

What You will do

Cluster Quality Issue Analyst

 We are looking for a Cluster Quality Issue Analyst who will be responsible to analyze incoming technical issues related to our customers equipment and perform systematic reporting of all technical issues and forward them to responsible organization within Tetra Pak. You will lead the consolidation of all data to enable fact-based communication and decision making on many different levels.

 You will be part of our Quality & Technical Support Team in cluster Europe and Central Asia. You will report to Cluster System Issue Analyst Team Leader. Our organization is responsible for quality process, leading the resolution of escalated issues, claims handling and pro-actively securing expansion of solutions. 

 You will be based in Arganda del Rey, Madrid (Spain).Travel is expected up to 10% of your time.

What You Will Do
 
 In this position you will: 

 •Analyze the problem, analysis of consolidated issues and handover to responsible organizations 
 •Analyze customer claims, provide solution, forward root cause to owner according to claim policy
 •Analyze data and create statistics and reports on issues and claims to support business decision
 •Provide system analysis on escalated issues
 •Ensure data quality and update of consolidated issues
 •Support and coach the organization on process and tool utilization
 •Communicate on daily basis with our customers and collaborate internally to find solutions

Who You are

Who You Are

 We believe that you have: 

 •University degree or equivalent qualification within a relevant field
 •Minimum 3 years of experience related to quality analysis, systematic problem solving, data collection, consolidation and reporting, handling claims/ requests from customers
 •5-7 years of work experience related to quality and/or project management area
 •Fluent communication skills in Spanish and English
 •Any additional European language will be an asset (preferred French, Dutch, etc.) both written and spoken
 •Experience working with stakeholders within international environment, including direct customer contact
 •Strong focus on quality, with structured and precise mindset
 •Analytical and a well organized approach with keen interest to problem solving
 •Technical interest and ability to go to the depth on issues
 •Ability to think in a broader perspective with overview how things are connected
 •Good communication skills and ability to collaborate easily with others across boundaries
 •Ability to work independently 
 

Apply Now!
 
 If you are inspired to share our responsibility of protecting food to protecting the planet, apply today! 

Notice
 
 Tetra Pak is committed to protecting its employees, customers and you, our candidates. We are working towards completing all or most of the steps in the recruitment process for this position by virtual means and further information will be provided as part of the recruitment process.

We offer

- Variety of exciting challenges with ample opportunities for development and training in a truly global landscape 
- Culture that pioneers spirit of innovation where our engineering genius drives visible result 
- Equal opportunity employment experience that values difference and diversity 
- Market competitive compensation and benefits with flexible working arrangements. To define

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