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Customer service french and english 96398/41


Barcelona España

Hace 8 horas


Collection Denmark Madrid (Madrid)

  • Madrid (Madrid)
  • Hace más de 100 días
  • 4 inscritos

Jornada sin especificar - Contrato Indefinido - 16.000€ Brutos/anuales - Experiencia de 1 año

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Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 24/12/2017


We are looking for a Danish native speak for an american international company as Collection Support.

As part of the role, you would be required to perform the below activities for AR Collection (but not limited to):

Client Loyalty / Relationship:

· Help drive client loyalty by making IBM easy to do business with

· Take ownership of Customer issues and react with a sense of urgency.

· Focus on building client relationship (internal and external), including direct telephone contact.

· Pro-actively build internal relationships with the appropriate brand and sector contacts.

· Gain the understanding of the client's Accounts Payable department and payment approvals process

· Actively promote drive to web tools

Cash Collection & Dispute Management:

· Maximise Collection Performance to ensure cash flow.

· Take ownership and accountability of collection, aged debt, unallocated cash and dispute targets.

· Dispute identification and tracking.

· Pre-legal identification of bad debtor cases.

· Regular follow up and documentation of all cases using the appropriate tool.

· Forecasting when cash will arrive

· Process refunds, write offs and other general ledger movements

· Follow the Accounts Receivable processes



Danish Native or Bilingual Speaker

Experience in administrative tasks

· Quality oriented work approach

· Self Organizing and Autonomous

· Efficiency, oriented and committed

· Client focus and good communication skills (both oral and written)

· Fluent language skills in tEnglish

Se ofrece

Permanent piosition (at least 4 years)

Salary: 16000 gross yearly

good enviroment
  • Área

    Atención al cliente

  • Categoría o nivel


  • Nº Vacantes


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