Collections Specialist with Dutch Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 18/12/2020.

Funciones

Collections Specialist with Dutch for a SSC in Barcelona
 * Collection calls and/or correspondence in a fast paced goal oriented collections department. 
 * Providing customer service regarding collection issues, resolve client discrepancies and short payments. 
 * Responsible for monitoring and maintaining assigned accounts- Finding and contacting debtors to arrange debt payoffs, keeping accurate records and reporting on collection activity, account adjustments, small balance write off, customer reconciliations and processing credit memos. 
 * Accountable for reducing delinquency for assigned accounts.
 * Enlist the efforts of sales and senior management when necessary to accelerate the collection process. 
 * Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis. 
 * Establish, develop and maintain an effective relationship with local Business Units (Customer Service, Sales, Local Management, etc.)
 * Work closely with other team members to find solutions and agree on strategies to achieve goals
 * Ability to work assigned ad hoc projects and special reporting and deliver results on time and in budget. 
 * Ensures adherence to company procedures and guidelines supporting internal and external control environments.
 * Other tasks assigned by the company.

Requisitos

 * Bachelor degree in Business Administration or similar.
 * Minimum of 1 year relevant experience in collections, customer service or accounting position.
 * Fluent in Dutch & English (other EU language is a plus).
 * Experience in Shared Service Centre environment would be preferred. 
 * Able to communicate effectively with people from different countries.
 * Excellent attention to detail and highly organized.
 * Team player and flexible to internal and external customer needs.

Se ofrece

Career and growth opportunities