Collections Specialist with French (m/f) Barcelona


  • Barcelona
  • Hace 19 horas (Actualizada)
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

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Shared Services Centre in Barcelona.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 28/08/2019

Funciones

French speakers! We are looking for a Collections Specialist for a Shared Services Centre in Barcelona.


Description

Responsible for providing customer service and executing end to end processes as well as coordination and continuous improvement of current business processes within the assigned functional area of the GTS organization. Be accountable for ad hoc projects as assigned by GTS management.

Responsibilities include, but may not be limited to the following:

 * Collection calls and/or correspondence in a fast paced goal oriented collections department.

 * Providing customer service regarding collection issues, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Finding and contacting debtors to arrange debt payoffs, keeping accurate records and reporting on collection activity, account adjustments, small balance write off, customer reconciliations and processing credit memos.

 * Accountable for reducing delinquency for assigned accounts.

 * Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

 * Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.

 * Establish, develop and maintain an effective relationship with local Business Units (Customer Service, Sales, Local Management, etc.)

 * Work closely with other team members to find solutions and agree on strategies to achieve goals

 * Ability to work assigned ad hoc projects and special reporting and deliver results on time and in budget.

 * Ensures adherence to GTS procedures and guidelines supporting internal and external control environments.

 * Other tasks assigned by GTS management.


Profile

* 1-2 years relevant experience.
 * Bachelor degree in Business Administration or related.
 * French and English fluent.
 * Customer Service Orientation.


Job Offer

Oportunidades de carrera y desarrollo profesional

Requisitos

Collections Specialist with French (m/f)
  • Área

    Administración de Empresas

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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