Descripción de la oferta
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We are looking for a collector to support the Nordic collection team.
Agilent is the premier laboratory partner for a better world. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
In this dynamic and proactive role as a collector, you will take care of customer relation management; investigate issues that occur after sales and clarifying mismatching payments with customers, accounting and business. It is important to maintain customer accounts and good documentation and to follow-up rigorously on payment reminders. Communication with our customers will happen mostly via telephone, email, and letters.
Your key objective will be to reduce the number of days our invoices are unpaid (days sales outstanding) and maintain the quality of the ageing of invoices. As such, you will be driven to achieve a low percentage of overdue invoices in your client portfolio, the level of on-account payments, collections percentage, as well as asserting your influence on client payment behaviour and while ensuring compliance with Agilent Policies, Guidelines, Business Conducts
This is a critical job to the organization as your responsibility may cover a portfolio of $9 million in receivables, covering approximately 300 customers. The quicker we get our invoice paid the healthier the organization is. Your contribution has a direct impact on our business performance.
To be successful in this job you should have a Bachelor Degree in Business Administration, Economy or similar with good Microsoft office skills especially excel.
Experience working in the Swedish / Finnish market is preferred together with an international background. You should feel comfortable talking to customers, working in a finance environment with an emphasis on quality and innovation. You should have good problem solving and teamwork skills.
Experience in customer service is needed; any experience in credit collections is positively valued. The candidate should be ready to go the extra mile, able to deal with occasional stress and take on additional responsabilities.
The language requirements for this position are Swedish / Finnish (native level standard), any other languages are a plus.
- The location for this position is: WORLD TRADE CENTER in Barcelona.
- Competitive salary
- Benefits Package