Commercial Processes Transformation Leader Madrid

Descripción de la oferta

Duración de la oferta: hasta el 19/08/2022.

Funciones

We are looking for a Commercial Processes Transformation Leader to join an international company based in Madrid


Descripción de la oferta

As a Commercial Processes Transformation Leader, you will be responsible for the deployment of key cross-channel experiences, and for the continuous improvement of existing Consumer Journeys / key cross-channel business processes.

Specific responsibilities include:

 * Lead the implementation of new Consumer Journeys (designed by CX team) in the Commercial Operations side, in coordination with the different channels and any relevant stakeholders, ensuring omni-channel consistency and efficient processes.
 * Ensure continuous monitoring of the deployed Consumer Journeys / key cross-channel business processes (e.g., lending, consumer registration, trade-in) looking for continuous improvement opportunities, coordinating & following up with the different channels and relevant business areas to ensure translation into concrete action plans.
 * Ensure the necessary processes and tools to enable an ongoing track of deployed consumer journeys / key cross-channel processes (liaising with Commercial Intelligence for designing adequate dashboards / business analysis).
 * Support any specific "ad-hoc" analysis of the department & presentations to management, liaising with Commercial Intelligence Team


Perfil del candidato

* University degree
 * Relevant experience in Commercial functions back office. From 6 to 8 years of experience.
 * Project Management skills
 * Stakeholder management
 * Analytical skills
 * Strong organization and interpersonal skills
 * Ability to work in a complex and fluid environment with tight deadlines
 * Flexibility to adapt to a continuously changing environment
 * Ability to use Microsoft Excel
 * English and Spanish level, at least C1


Oferta de empleo

Career development.

Requisitos

- University degree
- Relevant experience in Commercial functions back office. From 6 to 8 years of experience.
- English and Spanish C1.