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Commercial Trainer - Native English/German Madrid (Madrid)
- Ref: 2228417
- Madrid (Madrid)
- Hace 13 horas
Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia
HomeAway, based in Austin, Texas, is the world leader in vacation rentals with sites representing more than 2 million unique places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands.
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Commercial Trainer - Native English/German speaker The Global Partner Operations team has Partner Success Trainer positions focused on supporting partner success leadership to continuously improve their teams’ knowledge, skill, and ability to promote HomeAway value, products, and services. The Commercial Trainer will report directly to the EU Training & Knowledge Manager and will need to work effectively in a matrix environment. The Commercial Trainer will be responsible for managing & delivering training material for the local partner success team with a priority focus on new hire, product, process, and tools for both partner success owner and PM teams. Working in a global team environment, the Commercial Trainer will ensure the successful implementation of new or existing programs to meet the training needs of the team. The position will also include supporting Quality Assurance activity related to evaluating adherence to a global partner success process and customer messaging. The Commercial Trainer will build strong relationships with local partner success leadership and provide on-going training program support and consultation. This person must have excellent skills in researching and translating technical topics into engaging content. Key responsibilities: -Manage and coordinate identified training content and delivery to ensure consistency, quality, accessibility and overall effectiveness of training programs -Administer new hire training programs in coordination with partner success managers -Track training metrics -Develop and implement innovative methods to deliver training material -Support Quality Assurance initiatives to evaluate adherence to a global partner success process to ensure consistency with customer engagement, messaging and process (call monitoring enablement, time studies) -Lead training delivery (directly or coordinating with a subject matter expert to deliver training) and quality enhancement projects to improve partner success effectiveness and productivity
Skills and Experience required for this position: -Native English or native German required, as we have 2 positions -1-3 years professional experience in Sales Training -Experience leading group training classes and/or public speaking -Knowledge and demonstrated experience in sales learning and development methods and/or Instructional Design a plus -Ability to work under pressure and adapt to rapidly changing products, deadlines, and requirements.+ -Strong and proven experience in project planning and coordination -Strong verbal and written communication skills -Must be a self-starter, have a bias for action and be able to drive for results
What we offer? In addition to an attractive compensation plan we offer regular social gatherings, chill-out and lunch areas and a range of other benefits including free drinks, snacks/fruit and breakfast. You will work in a modern office environment as an integral part of a motivated and dynamic team, supported by a Company with a desire to deliver exceptional service to our customers and outstanding business performance. Who are we? HomeAway, Inc., based in Austin, Texas, the world's leading online marketplace for the vacation rental industry, with sites representing more than 1 million online bookable vacation rentals. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. We are looking forward to welcoming you on board!
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¡Gracias por escribirnos!