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No se requiere experiencia
Retribución sin especificar
Atención al cliente
Técnico
1
7
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 01/10/2019.
* Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact. * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance; * Be actively involved with strategic projects, owning any complaints related work streams; * Monitor KPI's and ensure agreed service levels are met; * Conform to ACPR/TCF requirements where necessary; * Ensure all processes are reviewed and fit for purpose; * Produce monthly performance reporting as required, commenting on exceptions where needed; * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon; * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required; * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services; * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc.
* French speaker. * Experience in customer service. * Experiencie in complaints/claims. * Complaints officer.
*Salary. 30.000€ + BBSS + bonus. *Schedule: M to F from 8 am to 5 pm. *Place. Madrid. *Contract. Permanent.
Company located over 600 different types of electrical items for 16 million customers in 15 countries around the world.
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