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Complaints officer French/Français speaker Madrid (Madrid)


  • Madrid (Madrid)
  • Inscripción cerrada
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Comparte:

Empresa

Page Personnel

Company located over 600 different types of electrical items for 16 million customers in 15 countries around the world.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 01/10/2019

Funciones

 * Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact.
 * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance;
 * Be actively involved with strategic projects, owning any complaints related work streams;
 * Monitor KPI's and ensure agreed service levels are met;
 * Conform to ACPR/TCF requirements where necessary;
 * Ensure all processes are reviewed and fit for purpose;
 * Produce monthly performance reporting as required, commenting on exceptions where needed;
 * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon;
 * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required;
 * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services;
 * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc.

Requisitos

 * French speaker.
 * Experience in customer service.
 * Experiencie in complaints/claims.
 * Complaints officer.

Se ofrece

*Salary. 30.000€ + BBSS + bonus.
*Schedule: M to F from 8 am to 5 pm.
*Place. Madrid.
*Contract. Permanent.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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