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Complaints officer French/Français speaker Madrid (Madrid)


  • Madrid
  •   Inscripción cerrada
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  • Experiencia

    No se requiere experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Atención al cliente

    • Técnico de Atención al Cliente
  • Categoría o nivel

    Técnico

  • Vacantes

    1

  • Inscritos

    7

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 01/10/2019.

Funciones

 * Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact.
 * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance;
 * Be actively involved with strategic projects, owning any complaints related work streams;
 * Monitor KPI's and ensure agreed service levels are met;
 * Conform to ACPR/TCF requirements where necessary;
 * Ensure all processes are reviewed and fit for purpose;
 * Produce monthly performance reporting as required, commenting on exceptions where needed;
 * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon;
 * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required;
 * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services;
 * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc.

Requisitos

 * French speaker.
 * Experience in customer service.
 * Experiencie in complaints/claims.
 * Complaints officer.

Se ofrece

*Salary. 30.000€ + BBSS + bonus.
*Schedule: M to F from 8 am to 5 pm.
*Place. Madrid.
*Contract. Permanent.

Page Personnel

Company located over 600 different types of electrical items for 16 million customers in 15 countries around the world.

Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de Page Personnel con domicilio social en Paseo de la Castellana, 28 3ª planta 28046 MADRID, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

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