Complaints Officer Responsible (Duth and French) Madrid (Madrid)


  • Madrid (Madrid)
  • Hace 39 horas (Actualizada)
  • 3 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

Importante empresa seguros selecciona responsable de gestión de incidencias para mercado de Benelux
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 19/07/2019

Funciones

 * Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact.
 * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance;
 * Be actively involved with strategic projects, owning any complaints related work streams;
 * Monitor KPI's and ensure agreed service levels are met;
 * Conform to ACPR/TCF requirements where necessary;
 * Ensure all processes are reviewed and fit for purpose;
 * Produce monthly performance reporting as required, commenting on exceptions where needed;
 * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon;
 * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required;
 * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services;
 * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc.

Requisitos

 * Customer Centric CRM systems;
 * Microsoft Office Package, including Word, Excel, and Outlook;
 * Gain/maintain an excellent understanding of all regulatory requirements applicable to Complaints;
 * Maintain full working knowledge of client products and services;
 * To ensure own responsibility for personal development areas and agree appropriate opportunities with your line manager.
 * High level of Dutch and French

Se ofrece

- Salario: 30.000€ + Social Benefits
- Hour: Monday to Friday 9 to 18
- Permanent Offer
- Center of Madrid
  • Área

    Administrativos y secretariado

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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