Complaints Officer Responsible (French Speaker) Madrid


  • Madrid
  • Hace 23 horas (Actualizada)
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

Importante empresa seguros
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 28/08/2019

Funciones

Importante empresa seguros selecciona responsable de gestión de incidencias para mercado de Benelux


Descripción de la oferta

* Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact.

 * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance;

 * Be actively involved with strategic projects, owning any complaints related work streams;

 * Monitor KPI's and ensure agreed service levels are met;

 * Conform to ACPR/TCF requirements where necessary;

 * Ensure all processes are reviewed and fit for purpose;

 * Produce monthly performance reporting as required, commenting on exceptions where needed;

 * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon;

 * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required;

 * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services;

 * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc.


Perfil del candidato

* Customer Centric CRM systems;

 

 Microsoft Office Package, including Word, Excel, and Outlook;

 * Gain/maintain an excellent understanding of all regulatory requirements applicable to Complaints;

 * Maintain full working knowledge of client products and services;

 * To ensure own responsibility for personal development areas and agree appropriate opportunities with your line manager.
 * High level of French


Oferta de empleo

- Salario: 30.000€ + Social Benefits

- Permanent offer

- Monday to Friday 9 to 18

- Center of Madrid

Requisitos

Customer Centric CRM systems;


Microsoft Office Package, including Word, Excel, and Outlook;

*Gain/maintain an excellent understanding of all regulatory requirements applicable to Complaint

Se ofrece

Social Benefits
  • Área

    Administrativos y secretariado

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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