Complaints Officer Responsible (French Speaker) Madrid

Descripción de la oferta

Duración de la oferta: hasta el 19/10/2019.

Funciones

¡Estoy en búsqueda de un Responsable de Gestión de Incidencias con Francés Alto y con un perfil administrativo y analítico!


Descripción de la oferta

* Deal with customer queries and complaints in the most efficient and helpful manner, meeting service levels whilst remaining calm and focussed on resolving the reason(s) for the customer contact.
 * Ensure that company procedures are followed, and company standards are maintained and applied consistently, challenging any standards not in line with ACPR/TCF guidance
 * Be actively involved with strategic projects, owning any complaints related work streams
 * Monitor KPI's and ensure agreed service levels are met
 * Conform to ACPR/TCF requirements where necessary
 * Ensure all processes are reviewed and fit for purpose
 * Produce monthly performance reporting as required, commenting on exceptions where needed
 * Ensure all compliance requirements are adhered to, with exceptions reported and acted upon
 * Ensure quality checking and complaint verification is in line with business requirements and that appropriate action is taken where required
 * Gain and maintain a good understanding of governing bodies' procedures, e.g. ACPR /Arbitration Services
 * Attend all internal and external meetings as required, including onsite management meetings, customer service meetings, etc.


Perfil del candidato

* Customer Centric CRM systems
 * Microsoft Office Package, including Word, Excel, and Outlook
 * Gain/maintain an excellent understanding of all regulatory requirements applicable to Complaints
 * Maintain full working knowledge of client products and services
 * To ensure own responsibility for personal development areas and agree appropriate opportunities with your line manager
 * High level of French.


Oferta de empleo

* Salario: 30.000€ + Social Benefits
 * Permanent offer
 * Monday to Friday 9 to 18
 * Center of Madrid.

Requisitos

Customer Centric CRM systems
Microsoft Office Package
Gain/maintain an excellent understanding of all regulatory requirements applicable to Complaints
High level of French.

Se ofrece

Social Benefits