Computer Control Clerk - temporary Madrid (Madrid)

Descripción de la oferta

Duración de la oferta: hasta el 27/03/2019.

Funciones

Serves as the first point of contact for customers seeking technical assistance over the phone, email or in person. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Requisitos

Qualifications and Evaluations:

Applicants must address each required qualification listed below with specific information supporting each item.  Failure to do so may result in a determination that the applicant is not qualified.

Education:  Completion of high school and specialized training in Information Technology (IT) Administration, Networks, Communications, and Databases.

Requirements:

Experience:  Minimum of two years of experience supporting IT systems.

Job Knowledge:  Proven experience as an IT Help Desk Technician or other customer support role. Technical know- how with working knowledge of office automation products, databases and desktop computer and printers. Good understanding of computer systems, mobile devices and other tech products.  

Evaluations:

Language:  Level 3 (good working knowledge) of English speaking/reading/writing.  Level 3 (good working knowledge) of Spanish speaking/reading/writing. This may be tested.  

Skills and abilities: Good understanding of Microsoft operating system and Office products.  Ability to diagnose and resolve basic technical issues. Excellent communication skills. Ability to lift 30 lbs in/out of confined spaces. Uphold professional integrity, trust and confidence as well as abide by Department security policies and practices to fully and effectively conduct computer system administration. Hold and maintain highest level of system access.