Contact Center Director - English Fluent Madrid

Descripción de la oferta

Duración de la oferta: hasta el 17/04/2019.

Funciones

Multi-lingual call center in Madrid is looking for a highly experienced leader to support our ambitious growth plans for the Madrid Centre.


Descripción de la oferta

As Operations Director, you will be responsible for the efficiency and profitability of our demand generation and calling operations, and you will implement processes and ensure the best utilization of systems to drive growth of the business. You will accelerate the set up and delivery of programs and aligned revenue and will grow the occupancy of our center. Customer satisfaction is key to renew business and your strong leadership and motivation of your team members will be essential in order to achieve this.

Requisitos

University degree
Fluent in English and Spanish
Experience in call center operations, including significant management responsibility, in a b2b environment for 5 years +
Strong focus on client satisfaction
A leader and mentor who can motivate and lead teams
Knowledge of modern sales and marketing operations in a b2b context
Understanding of data and data insight
Confident in engaging with clients at all levels
Proven track record in delivering lead generation results for clients
Strategic and tactical acumen to drive process efficiencies
Problem solving outlook
Ability to communicate with colleagues and clients in multinational context

Se ofrece

Permanent contract
45.000-60.000€ per year depends on the profile
Great team