Contact Centre Representatives w/Dutch Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
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Entre 1 y 15 años de experiencia
Retribución sin especificar
Atención al cliente
Empleado
1
0
Duración de la oferta: hasta el 18/11/2021.
This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona, delivering day-to-day support services for Life Science and Chemical Analysis customers. . As a Contact Centre Representative for Agilent your tasks will include: - Manage large amounts of inbound and outbound calls in a timely manner. - Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior. - Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives. - Keep records of all conversations in our call centre database in a comprehensible way.
To be successful in this role you will need: - Excellent/ fluent language skills (verbal and in writing) in Dutch or Dutch-French - English as secondary language is required - Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types - Strong communication and active listening skills - Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams The following is not mandatory, but considered a plus: - A university degree - Previous experience in a customer service role - Familiarity with CRM systems and practices is a plus
We offer: - Full time job - Long term position (first contract trough ETT with posibility to join the company) - Great salary to negociate
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