Contact Centre Solutions Delivery Manager Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 15/12/2021.

Funciones

International company focused on marketing, sales and customer experience needs to recruit a Service Delivery Engineer for their Contact Centre.


Descripción de la oferta

* Lead the deliveries of a team of Contact Center Engineers which includes 3rd party partners.
 * Focal point for all demand on the team, acting as Business Analyst and Delivery Manager for all changes.
 * Participate in the creation of new and exciting products and services for the Contact Center.
 * Carry out research to help us push the boundaries of Contact Centre innovation.
 * Support internal teams for guidance on 3rd Party applications and integrations, such as integrating with Salesforce, Zendesk etc.
 * Carry out assessments of solutions, identifying areas of optimisation for client delivery.
 * Management of 3rd Party providers and manage timelines for delivery.
 * Support users with Ad hoc requests and general support issues.
 * The focus is Business Analysis and Delivery Management, however some hands-on delivery may be desirable.


Perfil del candidato

* A strong interest in technology both at home and at work, with a desire to investigate new ideas.
 * Strong analysis, problem solving and social skills.
 * An infectious "can do" attitude, with a desire to make things work.
 * A "completer finisher"; keen to deliver on time, whilst ensuring solutions work as they should.
 * Team player, able to work effectively at many levels of an organization as well as with customers.
 * Recent experience delivering Genesys Cloud.
 * 5+ years working in Call Center environments.
 * Strong aptitude for understanding business problems.
 * Strong Analysis, Planning and documenting skill.
 * "How & Why" CRM tools are used in a Contact Center, such as Zendesk, Salesforce, Hubspot.


Oferta de empleo

Oportunidades de carrera y desarrollo profesional

Requisitos

International company focused on marketing, sales and customer experience needs to recruit a Service Delivery Engineer for their Contact Centre.