Contractor Management - Dutch Speaker - PageGroup SSC Barcelona (Barcelona)
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Administración de Empresas
Duración de la oferta: hasta el 16/10/2023.
The Middle Office team has both a Customer Service as Transactional component, ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment. From creation of contracts, through their onboarding, support on time-sheeting, payslips and invoicing to clients, the Middle Office will be a central contact for Candidates, Clients and our Sales teams. Key Responsibilities: Administrative tasks The Middle Office Administrative tasks cover a wide range of activities, including: * Gathering & vetting of necessary information required for contract creation- eg work permits, certificates of competence etc) * Create and manage Purchase Orders for Candidates own company * Review of contracts created in the CRM system * Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate invoices created and reconciled with incoming bills * Invoicing of Clients - this can include -Uploading invoices onto Customer portals -Reconciliation of receivables to Candidate bills * Generate reporting for business needs * Attention to detail. Customer-service related tasks Along the contract-life cycle there can be a number of interaction points with stakeholders: * Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion * Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office * Candidate onboarding to explain Time sheeting portals and payslip information * Answering Candidate questions * Attending to Client queries
About you * Ideally prior experience of: -working in a shared service center environment and AP and/or Billing customer service -collaborating effectively with international team/cross-team to deliver * Fluency in English and Dutch is a must, as well as one other EU language. Spanish is a significant plus. * Excellent attention to detail and accuracy; * Excellent customer-focus & communication skills (written & verbal) * Excellent organizational skills, flexibility and ability to work under pressure & manage deadlines * Ability to work independently, take initiatives, continuous improvement mindset * Ideally at ease with Excel
* Experience in a very multinational environment * Competitive compensation and benefits package in Barcelona, various well-being activity options * Health insurance, ticket restaurant, Bonus
At the heart of Page Group's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people by creating opportunities to reach potential. In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.
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