Contractor Management - Dutch Speaker - PageGroup SSC Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 16/10/2023.

Funciones

The Middle Office team has both a Customer Service as Transactional component, ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment.

From creation of contracts, through their onboarding, support on time-sheeting, payslips and invoicing to clients, the Middle Office will be a central contact for Candidates, Clients and our Sales teams.

Key Responsibilities: Administrative tasks

The Middle Office Administrative tasks cover a wide range of activities, including:
 * Gathering & vetting of necessary information required for contract creation- eg work permits, certificates of competence etc)
 * Create and manage Purchase Orders for Candidates own company
 * Review of contracts created in the CRM system
 * Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate invoices created and reconciled with incoming bills
 * Invoicing of Clients - this can include
-Uploading invoices onto Customer portals
-Reconciliation of receivables to Candidate bills
 * Generate reporting for business needs
 * Attention to detail.

Customer-service related tasks

Along the contract-life cycle there can be a number of interaction points with stakeholders:
 * Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
 * Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
 * Candidate onboarding to explain Time sheeting portals and payslip information
 * Answering Candidate questions
 * Attending to Client queries

Requisitos

About you
 * Ideally prior experience of:
    -working in a shared service center environment and AP and/or Billing customer service
    -collaborating effectively with international team/cross-team to deliver
 * Fluency in English and Dutch is a must, as well as one other EU language. Spanish is a significant plus.
 * Excellent attention to detail and accuracy; 
 * Excellent customer-focus & communication skills (written & verbal)
 * Excellent organizational skills, flexibility and ability to work under pressure & manage deadlines
 * Ability to work independently, take initiatives, continuous improvement mindset
 * Ideally at ease with Excel

Se ofrece

 * Experience in a very multinational environment 
 * Competitive compensation and benefits package in Barcelona, various well-being activity options
 * Health insurance, ticket restaurant, Bonus