Corporate Travel Specialist w/ Amadeus or Galileo GDS Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
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Experiencia de 1 año
Retribución sin especificar
Hostelería, Turismo
Técnico
1
1
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 23/06/2019.
Are you an established Amadeus GDS expert and thrive on delivering a highly professional service willing to go the extra mile to ensure your clients experience the ideal travel? Are you ready for a new challenge in one of the fastest-growing Startups in Business Travel? Then this is your job! Our client is multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide. Due to success and expansion, they are currently looking for an experienced Corporate Travel Agent willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona. Main Responsibilities -Master Customer Service, having a vocationally customer-focused mindset. -Keep high satisfaction standards and exceed customer expectations as much as possible. -Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough. -Help achieve very low churn rate of existing accounts by addressing/solving problems. -Stay up-to-date with new features and product launches. -Help define and establish best practices altogether with the rest of team. -Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth. -Suggest innovative ideas to increase sales and improve customer experience. -Adapt fast to continuous changes and contribute to making them happen in a smooth way! What will you learn? -Become an expert on GDS for air/rail/hotel -Improving intercultural competences
Core Skills/experience -Proven previous deep experience using Amadeus is a must (min. 1 year) -Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday. -Good communicator: proficient communication skills in English, and ideally in 1 or 2 other EU languages. Spanish is a plus but not a must. -Proven experience going above and beyond to provide an amazing service that delights customers. -Deep experience using ticketing tools or any similar software. -You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively. -Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you. -Smart, fast learner, and resourceful. Tech savvy. -Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily. -Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven. -Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset. -Coachability: you are willing to develop yourself through listening to those around you and learning from them. -You are used and open to get and give constructive feedback. -A true owner, you feel comfortable working outside of your comfort zone if needed.
What’s on offer -Competitive compensation including equity in the company. -24 vacation days per year and flexible working hours. -Health perks: Choose between a private health scheme or a gym allowance. -"Flexible compensation plan" to help you diversify and increase the net salary. -Free Spanish classes. -Yoga and meditation. -Possibility to choose your hardware and tools. -Free coffee and beverages, fresh fruit and other breakfast stuff.
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