Credit Collector with Portuguese Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 28/02/2018.

Funciones

Credit Collector with Portuguese! We are offering a multicultural and growing environment for an experienced Cash Collector in order to support the international Team for the Portuguese and Spanish Market.

Our client is based in Barcelona offering IT services across Europe.


Description

Your responsibilities as member of the Continental Europe Order to Cash (O2C) department and being part of the Cash Collection Team Southern Europe:

 * Manage collection activities for the assigned country (Spain & Portugal), business, region or office customer portfolio.
 * Perform follow up actions by email or phone calls (inbound / outbound).
 * Responsible for achieving collection targets and reducing outstanding debt helped by the newly implemented collection tool.
 * Liaise with the Billing Team to ensure a coordinated and effective order to cash cycle.
 * Coordinate with the Cash Allocation Team to guarantee accurate customer payment matching.
 * Disputes management directly or in relation with consultants and back-office departments (Invoicing, Client Risk and Temporary Work Dept).
 * Recovery Actions according to the assessment of the client risk and credit limits fixed by the company.


Profile

Your profile:

 * English fluent, native or bilingual level of Spanish and Portuguese.
 * Other languages a plus.
 * 2 years of experience in Cash Collection and Customer Service dealing with internal and external clients.
 * Dynamic, organised with a methodical approach.
 * Good negotiation and communication skills (spoken and written).
 * Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes).
 * Customer focus.
 * Ability to work under pressure to attain company objectives and Cash Collection KPIs.


Job Offer

The offer:

 * Permanent contract (Base salary + Bonus).
 * Dynamic and flexible work environment.
 * Career Plan.
 * Top Employer Company.
 * Benefits (Tickets Restaurant, Health Insurance, Life Insurance).

Requisitos

English fluent, bilingual level of Spanish and Portuguese
2 years of experience in Cash Collection & Customer Service dealing with internal & external clients
Good negotiation and communication skills