Customer Advisor - English speaker (Late shift) Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 3 horas
  • 17 inscritos

Jornada Completa - Contrato Indefinido - Entre 18.000 y 21.000€ Brutos/anuales - Al menos 1 año de experiencia

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Empresa

Rentalcars.com

We are Anything But Ordinary.
We arrange over 8.5 million rentals a year in over 49,000 locations. With customers in over 160 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

At Rentalcars, we’re on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares. 

Today, there are three members of the Rentalcars family.

Rentalcars.com: The world’s biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide.

Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars.

Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partners’ sites, so customers enjoy a seamless booking experience through brands they already know and love.

Our aim is to be everyone’s first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go.

We’re part of The Priceline Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable. We need customer advisors who will be the ultimate in “help” to our customers – so you’ll need to be curious, creative and capable of critical thinking.

We’re looking for candidates to join us for a full-time position (39 hours weekly) on a rotational pattern dependant on the opening hours of your market. Your day will focus on one thing: talking to our customers. You will be doing this by phone, on email and "live chat" You'll be working in one of the coolest (due to be the most talked about office environment in Barcelona) having undergone a state of the art refurbishment.

 

Main responsibilities

Deliver a high level of customer service by:

Helping each customer find their ideal car.
Spotting opportunities to provide information that your customer may require at a later stage.
Dealing with requests between booking and pick-up.
Conducting post-travel investigations after the rental has finished.

Requisitos

Our ideal person

Respectful & confident communicator; passionate about providing the best experience possible.
Takes ownership of their work and multi-tasks well.
We work with customers from all over the world, so first-rate language skills are essential.
Fluent in English - verbal & written.
Have superb problem-solving skills and is able to flex to different customer profiles.
Has a valid UK work permit.

Se ofrece

What Rentalcars.com will offer you

Paid 4 week induction training.
Free hot drinks & fruit.
Subsidised public transport through salary sacrifice.
Language bonus (12 payments).
Subsidised food voucher through salary sacrifice (ticket restaurant).
Work schedules provided 4-6 weeks in advance.
Cosmopolitan, multicultural working environment.
Fantastic company culture in a brand new state of the art office.
Future career progression.
24 days holidays per year on full time basis.
Fabulous beach front location with great transport links.

Etiquetas

  • teleoperador
  • atencion al cliente
  • barcelona
  • aleman
  • english
  • customer service
  • german
  • contact center
  • customer satisfaction
  • overcome objections
  • contact centre
  • rentalcars
  • rentalcars.com
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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