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Customer Advisor - French Speaker Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 75 días
  • 14 inscritos

Jornada Completa - Contrato De duración determinada - Entre 19.000 y 21.000€ Brutos/anuales - Al menos 1 año de experiencia

Cerrada Inscripción

Comparte:

Empresa

Rentalcars.com

We are Anything But Ordinary.
We arrange over 8.5 million rentals a year in over 49,000 locations. With customers in over 160 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

As the world’s biggest car hire booking service (part of the Priceline Group), we’re looking for Customer Advisors to join our international team, where you’ll be the ultimate in “help” to our customers – so you’ll need to be curious, creative and capable of critical thinking.

We’re looking for candidates to join us for a full-time position (38.75 hours weekly) on a rotational pattern dependant on the opening hours of your market.

Your day will focus on one thing: talking to our customers (majority of them will be French speakers). You will be doing this by phone, on email and "live chat In French & English." You'll be working in one of the coolest offices (due to be the most talked about office environment in Barcelona) having undergone a state of the art refurbishment.

Main responsibilities

Deliver a high level of customer service by:

Using empathy/positive language when answering questions while they’re browsing our website.
Helping each customer find their ideal car.
Spotting opportunities to provide information that your customer may require at a later stage.
Dealing with requests between booking and pick-up.
Conducting post-travel investigations after the rental has finished.

Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.

Requisitos

Our ideal candidate

We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible.
Takes ownership of their work and multi-tasks well.
We love being different: Fluent in French & English, both spoken and written - we work with customers from all over the world, so first-rate language skills are essential.
We love getting it done: Have superb problem-solving skills and is able to flex to different customer profiles.
Has a valid Spanish work permit.

Se ofrece

What Rentalcars.com will offer you

•	Paid 4 week induction training.
•	Gross salary of 1,421 € per month (full time employee) 14 payments scheme.
•	Subsidised public transport through salary sacrifice.
•	Language bonus (12 payments).
•	Subsidised food voucher through salary sacrifice (ticket restaurant).
•	Work schedules provided 4-6 weeks in advance.
•	Cosmopolitan, multicultural working environment.
•	Fantastic company culture in a brand new state of the art office.
•	Future career progression.
•	24 holidays per year on full time basis.
•	Fabulous beach front location with great transport links.

Etiquetas

  • teleoperador
  • atencion al cliente
  • barcelona
  • english
  • customer service
  • contact center
  • french
  • customer satisfaction
  • overcome objections
  • contact centre
  • rentalcars
  • rentalcars.com
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

Cerrada Inscripción
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