Customer Care Advisor w/ Native Level of German Barcelona (Barcelona)

Descripción de la oferta

Proceso de selección continuo.

Funciones

- Supporting customers and partners with their technical and marketing oriented requests via phone and email; 
- Take care of complaints considering internal procedures;
- Keep customer information up to date for marketing purposes (e.g. address, phone number, e-mail address, etc). 
- Keep the internal CRM system up to date with all necessary information on customer interactions;
- Supporting new colleagues; 
- Staying up to date with internal processes and news;
- Bring your ideas of how to optimize the business.

Requisitos

- Native level of German, Full professional level of English;
- Any additional language is a plus; 
- Strong IT skills; 
- Customer service orientation; 
- High level of empathy;
- Team work attitude;
- Ability to multitask and be flexible to changes; 
- Drive for top performance with respect to quality;
- Eagerness to grow and develop;
- Engagement with the client's values and mission.

Se ofrece

- Competitive Salary;
- Health Insurance; 
- Pension Plan (after 1 year);
- Life, accident and travel insurance (after 3 months);
- Cantine (after 3 months); 
- Working from home; 
- Training and development; 
- Career opportunities.