Customer Care and Quality Specialist Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 20 horas (Actualizada)
  • 45 inscritos

Jornada Completa - Contrato Indefinido - Entre 24.000 y 32.000€ Brutos/anuales - Al menos 3 años de experiencia

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Empresa

Anteprima Brands Iberica

Anteprima Brands International Ltd designs, manufactures and distributes internationally a wide range of baby products under the brand Nuvita.
Nuvita is distributed in more than 40 countries in the world and is well known by several million people who use its products every day.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

RESPONSIBILITIES 
Working directly with the CEO and the Head of Business Development, this position coordinates the day-to-day management of customer care and quality controls. 
 
1. Customer care 
* Support customers  with enquiries coming from the web, social media and Amazon, as well as other means. 
* Review customer complaints and take appropriate action
* Document all customers interactions
* Create and present weekly reports to management
 
2. Quality specialist
* review the company's quality procedures, standards and specifications
* review customer requirements and make sure they are met
* work with purchasing staff to make sure the quality requirements from external suppliers are met
* set standards for quality as well as health and safety
* make sure that manufacturing or production processes meet international and national standards
* define quality procedures in conjunction with operating staff
* set up and maintain controls and documentation procedures
* monitor performance by gathering relevant data and produce statistical reports
* review existing policies and make suggestions for changes and improvements and how to implement them
* measure performance and identify any areas of weakness, recommending and implementing improvements

Requisitos

The Customer Care and Quality Specialist will be responsible for working with the Management to make sure the overall customer experience, both in terms of after sales service and of product quality, is exceptional. 

Role Requirements

* Team-oriented, helpful professional with a winning attitude
* Ability to multi-task, prioritize workload and adhere to deadlines
* Previous experience with customer care AND/OR quality control.
* Highly-motivated, professional who wants to manage a channel and grow professionally.
* Capable of taking ownership of the day-to-day responsibilities and strategic direction of quality control and customer care.
* Capable of collaborating with multiple departments within the company.
* Knowledge of CRM and customer support softwares
* Enjoys taking on new challenges.
* Excellent written communication skills to improve customer satisfaction

Se ofrece

Contrato Indefinido. 
Jornada completa

Etiquetas

  • help desk
  • quality manager
  • help desk management
  • after sales management
  • product management
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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