Customer care English &/or French Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 09/08/2021.

Funciones

A company in the mass market sector is looking for a customer care with a high level of English and valuable French.

 * Ensure DtC order to cash processes, monitoring service levels and solving/escalating incidents.
 * Issues reception, escalation and follow-up.
 * Defective products pickup coordination.
 * Replacement products order creation and follow-up.
 * Consolidate data required to prepare Consumer Care analytics.
 * Provide qualitative insights.

Requisitos

 * Minimum 2 years in a similar job.
 * It is essential to have a university degree or master's degree.
 * proficiency level of English and French and Spanish relevant.
 * Knowledge of SAP (Required).
 * Proficiency in Excel.
 * Ability to listen and active problems-solver.
 * Ability to orchestrate multiple tasks and deliver on time.
 * Ability to handle pressure and workload.
 * Analytical skills.

Se ofrece

* Hiring with Page Personnel ETT during 3-4 months with possibility to long-then.