')}.multiple-items .slick-arrow.slick-prev:before{background-image:url('data:image/svg+xml;utf8,')}@media screen and (max-width:767px){.accordion-handler:after,.accordion-handler.active:after{content:'' !important;font-size:.8rem;width:2em;height:2em;background-size:cover;display:block}.accordion-handler:after{background-image:url('data:image/svg+xml;utf8,')}.accordion-handler.active:after{background-image:url('data:image/svg+xml;utf8,')}}
No se requiere experiencia
Retribución sin especificar
Atención al cliente
Técnico
1
1
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 08/07/2019.
We are looking for a Junior profile/fresh graduate with native level of German to join or amazing international Customer Success Team in Madrid! Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers in Germany and contribute to the company's success. Among your responsibilities, you will: * Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction. * Manage the incoming calls and reply to the requests by phone and / or email. * Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies. * Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution. * Build sustainable relationships and trust with customers through open and interactive communication. * Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases. * Contribute to the department's goals: achieve personal/customer service team targets and call handling quotas. * Support all processes and operations of multiple departments (sales, financial, admin ...). * Take the extra mile to engage customers.
* Mandatory native level of German + Fluent English * Valuable previous experience in Customer Service, Help Desk or similar * Valuable international experience * Goal oriented with great communication and interpersonal skills * Flexible, resourceful and able to multi-task while establishing priorities and providing solutions * Proactive, dynamic, with positive attitude and team spirit
- Salario: 21.000€ + seguro + beneficios de la empresa - Indefinido - Madrid Centro
Importante empresa sector Internet y muy enfocada al mundo deportivo
Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de Page Personnel con domicilio social en Paseo de la Castellana, 28 3ª planta 28046 MADRID, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.
Para crear una alerta debes iniciar sesión o regístrate
¡Gracias por escribirnos!
A partir de ahora recibirás las ofertas en tu email y/o whatsapp
Si tu alerta la recibes por email comprueba tu bandeja de correo no deseado o spam
Si tu alerta la recibes por whatsapp tendrás que confirmar el envío de ofertas de empleo
En estos momentos no podemos crear tu alerta
Por favor, inténtalo de nuevo transcurridos unos minutos