Customer Care & Sales Support B2B w/ Native or High level of French Asturias
- Asturias
- Inscripción cerrada
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Al menos 1 año de experiencia
Retribución sin especificar
Atención al cliente
Empleado
1
3
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 01/07/2021.
- Be the client point of contact “from order to cash” solving customer inquiries and complaints. - Assist customers and potential customers, distributors, and other roles associated with the business. - Receive, process, and monitor all types of customers’ orders so commitments and deadlines are met. - Understand customers'/ companies’ needs and advise order proposals. - Troubleshoot delivery, shipping, and order issues. - Be responsible for offer management, price calculations, and invoicing process. - Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed. - Maintain and optimize a client portfolio. - Support the sales team.
- Great communication skills on a high level of French and English. - Bachelor's degree or equivalent. - At least 1 year of experience in Customer Service, O2C, Order Management, Logistics or similar; experience working in the chemistry or pharmaceutical industry. - Knowledge of SAP, Salesforce or another CRM tool will be a plus. - Proficient in Word and Excel. - An organized person, adaptable to different situations, and able to multitask. - An excellent team player that is able to collaborate with others. - Strong customer-focused service mentality with high attention to detail.
- Permanent contract with a 3-months training. - Attractive salary and benefits package upon the employee, including health insurance and life insurance. - Flexible working hours and the possibility to work from home after the 3-months in-presence onboarding training. - Professional and career growth opportunities. - Work in a “best practice center” with an international atmosphere.
Our client is a multinational manufacturer, marketer, and distributor of high-quality and technologically innovative products in the chemistry sector for well-recognized brands and local companies from the performance and transportation segments.
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