Customer Care Specialist with Native Level of Portuguese Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 13/07/2018.

Funciones

You will provide personalized assistance to our valuable players, building relationships and working to retain as many of them actively engaged.

Responsibilities include:

- Effectively assist customers via different modes of contacts inbound and outbound
- To maintain high levels of productivity and quality standards following set guidelines
- To adhere to standard operating practices and follow compliance guidelines
- To contribute to process improvement
- To keep yourself up to date and consistent in terms of process knowledge
- To maintain high levels of engagement
- To collect feedback/suggestions from players and report/escalate frequently to your line manager
- Make outbound calls in various scenarios and for various reasons
- Forum monitoring
- Have a passion for social and new media and an innate curiosity

Requisitos

It is required:

- A native level of Portuguese
- High level of English
- A passion for social media (especially Facebook, Pinterest, Twitter, Instagram) and the curiosity and drive to experiment.
- A deep understanding of what works on each channel
- Customer focus
- Outbound calling sales/telemarketing experience
- Demonstrate passion for customer service
- Excellent communication and interpersonal skills

Se ofrece

-Competitive salary
-Social benefits package
-Permanent contract
-Availability to work in rotative shifts (day/night/weekends/bank holidays)
-Young and dynamic work environment within a multinational environment
-Location: Barcelona city center

Etiquetas

• ingles
• atencion al cliente
• portugues
• english
• customer service
• portuguese
• vip customer service