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Customer Care with Native Level of English Barcelona (Barcelona)

  • Ref: 2162041
  • International company

  • Barcelona (Barcelona)
  • Hace más de 100 días
  • 44 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Our client is an online booking platform that puts customers and salon managers in control. It lets you book at times and prices that suit you and gives you all the style know-how you need to look and feel amazing.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

The successful candidates will have passion and enthusiasm for customer service. In addition, you will possess excellent communication skills and will have the ability to build rapport with clients. You will be an excellent team player, able to work within a friendly and dynamic environment.

Your role:
- Answering inbound calls and making outbound calls from both venues and customers.
- Handling inbound complaints and writing and responding to customers via email. 
- Calling or emailing partners to confirm bookings.
- Manage the re-booking and/or re-scheduling process. 
- Move partners over to confirming their own bookings using our software.
- Coordinate closely with the Account Management Team on any partner issues. 
- Keep up to date with all products and services including any updates or software releases and where necessary provide adhoc training on the implemented changes. 
- Providing help and support to customer queries and processing bookings. 
- Liaising with both customers and venues, problem solving and resolving customer issues.

Requisitos

- Able to speak, read and write to mother tongue in English.
- At least 2 years of experience as a Customer Service.
- Someone who loves to give and receive fantastic customer service
- Operative, communicative and proactive person.
- Good keyboard skills and an understanding of MS Office will really help you get up to speed quickly.

Se ofrece

- Full-time contract (40 hours/week)
- Stable position
- Excellent and multilingual work environment
- Competitive Salary

Etiquetas

  • teleoperador
  • atencion al cliente
  • customer service
  • callcenter
  • booking
  • customer support
  • customer care
  • beauty
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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