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Customer Experience Manager - Data Center (Fluent english) Madrid


  • Madrid
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  • Experiencia

    No se requiere experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Ingeniería y producción

    • Jefe de Servicio de Asistencia Técnica
  • Categoría o nivel

    Mando intermedio

  • Vacantes

    1

  • Inscritos

    8

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 28/08/2018.

Funciones

The customer experience manager is responsible for working with all stakeholders to ensure continued customer satisfaction, reducing churn and identifying oportunities to increase revenue.


Descripción de la oferta

-To build a rapport with allocated customers, becoming trusted advisor, broadening and deeping the experience, enabling the company to secure both existing and new revenue opportunities.

-Ensure that all customers comments and sentiments are fed back into the internal teams so as to become the voice of the customer.

-To work with sales manager sr to design and implement a business development plan for all allocated accounts;

*Analyzing all allocated customers, identifying swot´s of current experiencie with the company, in relation to the positioning against our competitors.

*Assisting in developing a strategy for each Experience together with a set of goals and objetives i.e what we intend to achieve with de experience.

-To identify customer needs and opportunities beyond the current transaction.

*Understand the customers business; factors shaping and challenges faced in order to enable the company to meet the customer´s needs.

*Researching addiotional products and service opportunities and participating in their presentation to the customer in subsequent customer review meetings.

-To ensure a consistent and systematic approach is taken to the management of allocated accounts.

*Implementing and managing regular Customer Service Review meetings and managing completion of actions taken.

*Reviewing current satisfaction levels, identifying service improvement requirements and owning these through to completion.

*Ensuring that contrat terms and conditions and serive level agreements are adhered to.

-Supporting the Account Managers/Directors in manaing contrat renewals.


Perfil del candidato

-Demonstrable experience in a similar role.

-Proven knowledge of data center, ICT, networking, managed serices, power management ir ither related disciplines.

-The ability to actively listen and communcate effectively.

-Ability to manage conflicts well, with tact and diplomacy.

-Analysing

-Entrepreneural and commercial thinking.

-Fluent english

-Knowledge of Data Centers.


Oferta de empleo

-Good conditions

Requisitos

-Demonstrable experience in a similar role (4 years)
-Entrepreneural and commercial thinking.
-Fluent english
-Knowledge of Data Centers. 


MICHAEL PAGE

One of the most important and relevant company in the Data Center sector.

  • .
  • Recursos Humanos
  • Michael Page

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