Customer Experience Manager - Data Center (Fluent english) Madrid
- Madrid
- Inscripción cerrada
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No se requiere experiencia
Retribución sin especificar
Ingeniería y producción
Mando intermedio
1
8
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 28/08/2018.
The customer experience manager is responsible for working with all stakeholders to ensure continued customer satisfaction, reducing churn and identifying oportunities to increase revenue. Descripción de la oferta -To build a rapport with allocated customers, becoming trusted advisor, broadening and deeping the experience, enabling the company to secure both existing and new revenue opportunities. -Ensure that all customers comments and sentiments are fed back into the internal teams so as to become the voice of the customer. -To work with sales manager sr to design and implement a business development plan for all allocated accounts; *Analyzing all allocated customers, identifying swot´s of current experiencie with the company, in relation to the positioning against our competitors. *Assisting in developing a strategy for each Experience together with a set of goals and objetives i.e what we intend to achieve with de experience. -To identify customer needs and opportunities beyond the current transaction. *Understand the customers business; factors shaping and challenges faced in order to enable the company to meet the customer´s needs. *Researching addiotional products and service opportunities and participating in their presentation to the customer in subsequent customer review meetings. -To ensure a consistent and systematic approach is taken to the management of allocated accounts. *Implementing and managing regular Customer Service Review meetings and managing completion of actions taken. *Reviewing current satisfaction levels, identifying service improvement requirements and owning these through to completion. *Ensuring that contrat terms and conditions and serive level agreements are adhered to. -Supporting the Account Managers/Directors in manaing contrat renewals. Perfil del candidato -Demonstrable experience in a similar role. -Proven knowledge of data center, ICT, networking, managed serices, power management ir ither related disciplines. -The ability to actively listen and communcate effectively. -Ability to manage conflicts well, with tact and diplomacy. -Analysing -Entrepreneural and commercial thinking. -Fluent english -Knowledge of Data Centers. Oferta de empleo -Good conditions
-Demonstrable experience in a similar role (4 years) -Entrepreneural and commercial thinking. -Fluent english -Knowledge of Data Centers.
One of the most important and relevant company in the Data Center sector.
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