Customer Mobility Agent w/ Native Dutch Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 44 días (Actualizada)
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Experiencia de 1 año

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Descripción de la oferta

Descripción de la oferta

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Funciones

- Providing personal assistance to customers by giving information or processing suggestions, concerns and claims.
- Taking care of emergency calls. When a report comes in you are responsible for the well-being of the customer and for 
   arranging further measures.
- Coordinate Roadside Assistance by providing support during a breakdown or accident.
- Processing the incoming data.
- Planning the repairs as efficiently as possible and in the most convenient way for the customer.
- Supporting the customer if the vehicle is stolen. You help the customer locate the vehicle through GPS tracking and 
  report it to the police.

Requisitos

- Native level of Dutch and fluent in English 
- Experience in customer contact
- Can deal with stressful situations
- Works in an organised way and has an eye for detail
- Proactive
- Problem-solving thinking
- Team player

Se ofrece

- Training and internal growth opportunities.
- A full time job and long-term contract directly with the hiring company.
- Discounts on the company´s products.
- Fun working environment, with rewards and room for creativity.
- Work five days per week, including working two weekends a month
- Shifts are fixed, no rotations.
- The choice of 3 different working hours:
Option 1: morning to afternoon (08:00 to 16:00)
Option 2: afternoon to midnight (16:00 to 00:00)
Option 3: midnight to morning (00:00 to 08:00)
(the salary differs per working hours option)
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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