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Customer Operations Specialist Madrid


  • Madrid
  •   Inscripción cerrada
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  • Experiencia

    No se requiere experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Atención al cliente

    • Técnico de Atención al Cliente
  • Categoría o nivel

    Técnico

  • Vacantes

    2

  • Inscritos

    19

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo.

Funciones

As a Customer Operations Specialist, you’ll be responsible for Bulb’s member experience in Spain. This role calls for a combination of strong operational execution, member support, strategic thinking, analytics and close attention to detail. You’ll constantly be learning about member experience, technology, and the energy industry while delivering excellent service.

What you’ll do

You’ll be responsible for the deployment and execution of a world class operation and be part of the starting team building the business in Spain.
You’ll assist Bulb’s members through email, online chat, and phone with a wide variety of inquiries
You’ll identify local product improvements and work with engineering teams to bring these ideas to life
You’ll take the initiative on improving the member experience and use analytics to test the results
You’ll design new processes and playbook these results to share with other teams
You’ll work in a fast paced, target-focused environment constantly striving to deliver the best member service

Requisitos

At Bulb, we want to hire self-starters who are interested in learning new things and are comfortable working in a changing environment.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognize yourself in any of these traits, we’d love to receive your application

You’re a self-starter with a record of exciting achievements
You have an optimistic outlook to enthusiastically tackle new problems
You’re passionate about both the energy community and the people in it
You have excellent communication and writing skills
You’re comfortable with numbers and learning new technology
You relish the idea of self learning and personal development
You go to the point and get things done
You have a minimum of 1 year of relevant experience in operations, consulting or other related fields

Se ofrece

Be part of a fast growing technology startup and help shape the future of energy in Spain
Competitive salary, share options, benefits, and other perks
Collaborative, flexible and friendly environment
25 days paid time off per year
Our Customer Operations Specialists drive Bulb's long term success. We're looking for people willing to invest into the role and the team. In return, we hope that the skills you'll develop with Bulb will open up interesting career opportunities in the future.

Bulb cares deeply about helping the technology and energy industries become a more inclusive and diverse place and we work hard to lead by example.

BULB ENERGIA IBERICA SL

Bulb launched in 2015 and are now the fastest growing company in the UK. We’re expanding internationally and building a team to change the energy industry in Spain. Our mission is to make renewable energy affordable with great service. We use technology to make energy simpler, cheaper and greener.

  • Madrid
  • Distribución Minorista
  • BULB ENERGIA IBERICA SL

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