Customer Retention Specialist (Education) w/ Native level of German Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace 2 horas
  • 2 inscritos

Jornada Completa - Contrato sin especificar - Retribución sin especificar - Al menos 1 año de experiencia

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Babel Profiles

Babel Profiles is a Recruitment Agency based in the city centre of Barcelona. We find multilingual professionals for national and international companies in Barcelona.
Descripción de la oferta

Descripción de la oferta

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Funciones

Are you ready to work for one of the most exciting employers in Barcelona? Do you like to take full ownership for all the work you do? Are you a natural communicator and do you speak a native level of German? Then we are waiting for your application! 

Our client is the world leader in International Education. Their mission is to break down barriers in language, culture, and geography. So far they have taught over 15 million people a language, discover the world or earn an academic degree. Currently, they have over 500 schools, offices in over 50 countries and 37.000 employees counting staff and teachers. In today's increasingly complex and interdependent world their mission is more relevant than ever. 

Their team is now looking for an enthusiastic Customer Retention Specialist to join the European team in their office in Barcelona to focus on the German market. As a Customer Retention Specialist, you will be responsible to keep every student happy and being the ambassador for their online courses in the German Market. You will have a key role in developing and maintaining a number of students joining the online school while being part of a fast-growing business. 

Main responsibilities	
- Contact with potential and current students over the phone, email, and chat
- Provide the different school features and options in order to provide a customized service
- Onboard the students taking them through every step they choose a course  
- Follow up on a monthly basis on the student's progress
- Motivate and guide the students through the online school environment  
- Provide advice on how to achieve personal and company learning targets 
- Overcome student objections by giving personal solutions to manage time and progress 
- Process accurate comments following conversations with the students into the database 
- Take ownership of every student assisting them with technical advice and solutions to ensure they will have the best learning experience

Requisitos

Key Languages	
- Native level of German 
- Full professional level of English 

Core skills/Experience	
- Experience in customer facing roles is a plus 
- Ability to communicate effectively and concisely to the students 
- Able to work pro-actively with a strong sense of ownership
- Communicate in a clear and to-the-point manner 
- Cultural awareness and ability to work within a team 
- Eager to always deliver quality and results   
- Positive-minded, energetic and bubbly personality

Se ofrece

What's on offer	
- Competitive Salary + Realistic Bonus Structure  
- Discount on Private Health Insurance, Gym and Restaurant Tickets 
- Working hours: Monday-Friday from 9:00-18:00
- International Career Opportunities
- 28 days Holidays 
- Spanish Language courses
- Office located in the vibrant city center of Barcelona
- Work in a multinational office with 25 different nationalities
- Monthly Happy Hour in Office and Summer & Christmas Party - 'no expenses spared'.

What will you learn?	
- Adapt your communication style to every student 
- Manage different styles to support, onboard and retain the students
- Organize your workflow to be as efficient and productive as possible  

Recruitment steps	
Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
Step 2: Interview with the Hiring Manager and Team Leader

Etiquetas

  • customer service
  • client support
  • retention
  • Área

    Comercial, ventas

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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