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No se requiere experiencia
Retribución sin especificar
Atención al cliente
Empleado
3
2
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 19/08/2019.
Healthcare company is looking for three lenguages speaker to join the customer service department. Descripción de la oferta * Administration process: - Determining requirements; answering inquiries; resolving problems; fulfilling requests. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Fulfills requests by clarifying desired information; completing transactions; forwarding requests. - Coordinate and ensure a correct administrative follow-up of the clients and contracts. - Take full responsibility for the premium/eligibility administration - Handle eligibility requests from Customer Services - Keep records and filing up to date. - Implement contracts in case of new clients - Manage your work, taking into account the applicable procedures and agreements - Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. - Commit yourself to high-quality administration and fast transactions. * Communication process: - Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. - Respond to questions in a qualitative way. - Manage all communications (letter, fax, e-mail) to clients and insurers. - Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,... Perfil del candidato * Experience in back office tasks. * English, french and one of this other lenguages german, potugueses and italian. * Enthusiasm, strong work ethic and a positive attitude. * Sales oriented. Results-driven attitude with a hunger for success. * Team work, fast decision making, multitasking and problem solving skills. * Capability to probe and understand client needs and interests quickly and be able to create proposals that meet those needs. * Ability to learn and assimilate information quickly and to deal with difficult customers and situations. * Attention to detail and stress management. * Friendly, patient, empathetic customer-oriented attitud. Oferta de empleo Schedule. Monday to Friday 12:15 to 8pm *Salary. 17500€ + 7% *Permanent contract. *Pozuelo de Alarcón.
Schedule. Monday to Friday 12:15 to 8pm *Salary. 17500€ + 7% *Permanent contract. *Pozuelo de Alarcón.
bonus
Healthcare company
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