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Customer Service Advisor w/ Native Level of Norwegian Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

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Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 27/02/2020

Funciones

Customer service should feel organic & do exactly “what it says on the tin.” What we do for our customers and how we make them feel go hand in hand; being their “go-to” for help and support is why we get out of bed every day; all part of empowering them to discover this world of ours.

The ideal candidate:

Fluent in Norwegian & English (verbal & written)
You’ll love helping people and have a real passion for making customers feel special.
You’ll have impeccable problem-solving skills.
You’ll be resilient & have a natural empathy for our Norwegian & English speaking customers.
Hours

We’re looking for people who work 39 hours per week, rotational shifts between 3 pm and 12 am. When you work at the weekend, we’ll give the days off in the week.


Main responsibilities	

The job:

Helping customers in Norwegian & English over the phone/email or live chat with things like making/amending their reservation or answering pre-travel questions
Data entry and maintenance of data related to the consumers 
Managing cases using the software tools provided

Requisitos

Expertise in customer service (preferably over the phone)
Excellent communicator who deeply cares about the customer experience
Good team-player who radiates positivity in every interaction
Active listener continually on the hunt for opportunities to delight

Se ofrece

Why apply?

Competitive salary 20,681.04 € (with annual pay review) in 12 or 14 payments, you choose.
Language bonus (12 payments) included in the salary above.
Competitive quarterly performance-based bonus plan.
27 days of holiday for you to do your own travel.
Competitive referral scheme (up to 560€ per successful referral, no limitations).
Booking.com discount - up to 1000€ per year reimbursed.
Industry only car hire rates for you, family and friends.
Membership to the corporate discount platform – featuring discounts from 100´s of stores (PerkBox).
Full time, paid training to help you on your way to success.
Industry-leading learning & development workshops and opportunities - assigned personal development time during shifts to study what you want!
Free weekly language classes.
Daily breakfast, all your hot/cold drinks & healthy snacks (on us).
Gym discount.
Transport and Restaurant vouchers (through salary sacrifice) - Benefit from taxes!
2 in 4 full weekends off.
A working schedule provided 4-6 weeks in advance.
Join us!
  • Área

    Atención al cliente

  • Categoría o nivel

    Empleados

  • Nº Vacantes

    1

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