Customer Service Agent German / Deutsch | Homeoffice Barcelona

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Customer Service Agent German / Deutsch | Homeoffice Barcelona

  • Ref: 2663819
  • 5CA B.V.

  • Barcelona
  • Inscripción cerrada
  • 6 inscritos
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Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - No se requiere experiencia

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Comparte:

Empresa

5CA B.V.

Forget everything you know about Customer Support.

At 5CA we like to do everything a little bit differently. A little bit geekier. A little
bit more our own way. Can you help us provide our clients with the best
customer support they have ever seen?

The client that needs you is a multinational company with high-tech consumer
electronics products on offer. You will be given the chance to get a look behind
the curtain and learn just what it is like to work with such an exciting client.

What’s more, you will be working with a team made up entirely of technology
and audio enthusiasts, from your Trainer to your Project Manager.

Of course you will get a kick-ass training before you even start working. Your
Project Lead will help you do your job well, and your Team Lead will help to
make sure that you are comfortable and happy in your job.

  • Utrecht
  • Otros - Servicios
  • 5CA B.V.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 26/12/2020

Funciones

The main objective in this position is to help customers troubleshoot technical
issues with their devices, for a wide range of audio products. You do this by
answering emails, chat messages, comments on social media, and phone calls.

And at the same time, you will be helping 5CA pave a new way in how tech
support is done!

Requisitos

Job requirements

You speak German and English both at a C1 level.

You are available to work full-time and in a fixed schedule.

You are deeply interested in technology and consumer electronics.

You are always open to working with new technologies and products.

You are a fast learner, you take initiative and are awesome at
troubleshooting.

Experience in a Customer Service environment or an international business
setting is a plus!

You have a dedicated quiet work space, located within your own residence.

You are not currently living in the Netherlands.

PC requirements

An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload
internationally.

A minimum of 6 GB RAM memory
Your computer should run at least a 64-bit version of Windows 8 or newer, or
a recently released version of macOS

An i5 2.8 ghz Dual-Core processor or better/ similar, max. 3 years old.

A (smart)phone suitable for two-factor authentication that runs at least:

Android 4.4 or newer
Apple iOS 10.0 or newer

Se ofrece

We offer

A position at a fast-growing company with ambitious A-level clients.

A casual, international environment where you’ll work with people from over
40 different nationalities.

Flexibility; working remotely means being able to work from anywhere in the
world.

No time wasted commuting between home and work.

Top-notch tools, training, and colleagues.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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