Customer Service Agent German / Deutsch | Homeoffice Valladolid

Funciones

The main objective in this position is to help customers troubleshoot technical
issues with their devices, for a wide range of audio products. You do this by
answering emails, chat messages, comments on social media, and phone calls.

And at the same time, you will be helping 5CA pave a new way in how tech
support is done!

Requisitos

Job requirements

You speak German and English both at a C1 level.

You are available to work full-time and in a fixed schedule.

You are deeply interested in technology and consumer electronics.

You are always open to working with new technologies and products.

You are a fast learner, you take initiative and are awesome at
troubleshooting.

Experience in a Customer Service environment or an international business
setting is a plus!

You have a dedicated quiet work space, located within your own residence.

You are not currently living in the Netherlands.

PC requirements

An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload
internationally.

A minimum of 6 GB RAM memory
Your computer should run at least a 64-bit version of Windows 8 or newer, or
a recently released version of macOS

An i5 2.8 ghz Dual-Core processor or better/ similar, max. 3 years old.

A (smart)phone suitable for two-factor authentication that runs at least:

Android 4.4 or newer
Apple iOS 10.0 or newer

Se ofrece

We offer

A position at a fast-growing company with ambitious A-level clients.

A casual, international environment where you’ll work with people from over
40 different nationalities.

Flexibility; working remotely means being able to work from anywhere in the
world.

No time wasted commuting between home and work.

Top-notch tools, training, and colleagues.

• Área

  Atención al cliente

• Categoría o nivel

  Técnicos

• Nº Vacantes

  1