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Customer Service Agent. Pozuelo Madrid


  • Madrid
  • Hace más de 100 días
  • 25 inscritos

Jornada sin especificar - Contrato Indefinido - Retribución sin especificar - Experiencia de 1 año

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Comparte:

Empresa

ADECCO

Adecco, líder mundial en el sector Recursos Humanos, ofrece un servicio integral especializado en todas las áreas: selección, trabajo temporal y fijo, externalización de servicios, formación, prevención de riesgos laborales, gestión de carreras, consultoría y outplacement. 

La presencia de Adecco en 70 países garantiza un profundo y amplio conocimiento de cada sector y de cada mercado. Su estructura mundial permite ofrecer un servicio homogéneo en los cinco continentes. 

La estrategia de especialización por perfiles profesionales cualificados adoptada por Adecco durante el 2007 se ha llevado a cabo con éxito y sigue en marcha con la apertura de nuevas delegaciones especializadas y Career Centres, espacios en los que el candidato puede satisfacer todas sus necesidades laborales gracias a los consultores que lideran estos centros.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 29/03/2018

Funciones

We offer you a unique opportunity to join Maersk Line - an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility as you will have a direct impact on our Customers´ Experience. We offer you a truly international environment and collaborate with colleagues and companies throughout the world. 
Who we are looking for
- Strong interpersonal and communication skills.
- Passion for Customer Service.
- Pro-active person with a service oriented mindset. 
- Dedicated, decisive and result orientated with a can-do attitude. 
- Likes to get it right the first time and can look ahead to avoid issues from happening. 
- Able to work under pressure while keeping quality in focus. 
- Comfortable with Change Management and capable of delivering high quality before, during and after transformation. 
- Good process understanding and digital proficiency
- Comfortable with working with multiple items at the same time whilst keeping quality in focus. 
- Well organized, efficient and effective. 
- An excellent team player, while also able to work independently
- Good moral compass and ability to work within the Company- s values 
- Fluent in English and Spanish

Requisitos

Se requiere Licenciatura / Ingeniería Superior y Al menos 1 año de experiencia

- Take full responsibility and end-to-end ownership of customer shipments.
- Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
- Owns the customers shipment lifecycle and all issues related to this. 
- Facilitate the customers- needs timely and resolve issues effective by engaging relevant internal stakeholders
- Engage in constructive issue resolution. This includes dealing with escalations and complaints.  
- Address root causes and seek continious improvements - constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
- Willingness of going the extra mile for the customer.
- Thinking out of the box and with focus on providing solutions.
- Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success. 
- Actively work together with colleagues within and beyond functions and locations. 
- Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
- Display accountability for customer satisfaction by owning and managing customer facing activities.

Se ofrece

- An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity. Your will focus on creating valuable relationships with our current and new customers. 
- International experience working for the world´s shipping leader, in a dynamic, global industry. 
- Work with colleagues and clients across the world.
- A role with direct impact on our customer.
- A role where you are part of an evolved customer service concept, gain thorough knowledge & experience in customer service attitude in Business to Business.
- A role in the backbone of Maersk Line, a perfect place to learn all processes in Maersk
- A workplace with a learning environment - one of the Maersk values is - Our Employees- . 
- Personal and professional development.
- Career development opportunities.
- High pace work environment, with a high diversity of daily tasks.
- A winning team, that is always looking for improvements.
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

Al pulsar el botón “Inscribirme a la oferta”, Usted consiente que Infoempleo, S.L. comunique sus datos de carácter personal para participar en futuros procesos de selección a los ficheros de ADECCO con domicilio social en Camino del Cerro de los Gamos, 3 28224 Pozuelo de Alarcón, Madrid donde podrá ejercitar sus derechos de acceso, rectificación, cancelación y oposición.

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