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Customer Service Agent with French Madrid (Madrid)

  • Madrid (Madrid)
  • Hace 48 días
  • 9 inscritos

Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - Al menos 1 año de experiencia

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Talent Search People

Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 07/09/2017


We are recruiting a Customer Service Agent for our client, a start-up in the online logistic sector. A native French speaker with at least 2 years of experience within a similar job, preferably within the logistics sector are key requirements for this job position.

As a Customer Service Agent you will be in charge of the following tasks:

- Help the team with their questions pertaining to process, policy and work schedules
- Coordinate and Organise the day to day activity of the team 
- Coordinate with other Supervisors and the Director of CS in order to deliver operational excellence.
- Carry out performance measurement (Quality Monitoring): CSAT, general monitoring, and evaluation of all agents in order to improve efficiency  
- Communicate solutions, successes, and opportunities to the director of customer support  
- Proactively communicate with CS Director regarding work flow, staffing issues/performance, and customer experience items
Supervisor must be available to cover all hours of business operation and coordinate with other supervisors as point of contact to insure continuous and full support
- Inspire and motivate agents; lead by example
Encourage good team morale
- Special projects as designated by management


We are looking for a person with the following skills and experience: 

- 2+ Years of customer service 
- Be French native speaker, must be also fluent in English, Spanish is a plus
- Must be detail and service orientated
- Experience MS Office (Word, PowerPoint, Excel, Visio, etc.) required
- Experience with Zendesk suite is a great advantage 
- Strong verbal and written communication skills are a must
- Ability to inspire and support people
- Good people and interpersonal skills to build effective relationships with all levels of professionals
- Ability to plan well and prioritise work
- Maintain calmness under tight pressure
- Good decision-making

Se ofrece

- Stable proyect
- Incorporation: Immediate start
- International environment


  • atencion al cliente
  • comunicacion
  • incidencias
  • Área

    Compras, logística y transporte

  • Categoría o nivel


  • Nº Vacantes


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