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No se requiere experiencia
Retribución sin especificar
Atención al cliente
Empleado
1
1
Duración de la oferta: hasta el 21/11/2018.
Main responsabilities: * Adhere to RPS's Business, Quality and H.R. policies and practices presented to you. * Represent RPS's best interests in any contact with its customers. * Aim to exceed RPS customers' expectations regarding contractual commitments. * Observe the maintenance of RPS's internal and external Service Level Agreements with its customers. * Deliver Customer Service with excellence to RPS's outsourcers. * Support the achievement of RPS's Sales Objectives. * Man telephone lines and email accounts according to contractual requirements from RPS's customers. * Perform inbound and outbound activities according to daily plan presented to you by your supervisor. * Document customer interaction in the designated database to allow issue tracking and statistical accuracy. * Adhere to internal and external reporting lines by carrying out instructions given to you by your superiors and showing flexibility in relation to the use of your language and telesales skills to support other colleagues and teams Specific Tasks Performed: * Answer, investigate and deal with varied telephone and email level 1 queries. * Retrieve and deal with messages left both in and out of business hours on the voicemail and email in-box. * Follow the escalation path for level 2 queries: team senior members, deputy and supervisor. * Carry out supervisor's plan to resolve level 2 queries. * Perform phone and email outbound sales activities according to supervisor's instructions * Log all inbound and outbound activities in the on-line ticketing system to ensure accuracy of statistical data. * Support the achievement of numerical goals laid out to you by your supervisor. * Ensure you keep yourself updated on induction training material, refresher courses and daily internal communication sent to you so that you can better serve the business interests.
* Little or no related experience needed apart from the vocational customer service skills and language. * Motivation for work by telephone on a daily basis. * German native speaker is a must and good level of english.
* First temporary contract + permanent position. * Monday to friday form 8h to 17h
We are looking for an international business services company based in Barcelona a Customer Service Agent with German, no experience needed. Main duties: deliver Training Consultancy Services to our customers, provide Customer Service by handling all training incoming queries via telephone/email, offer Level 1 Technical Support for our web-based Learning Management System internal and external users, perform outbound campaigning activities to meet our Training Sales business goals.
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