Customer Service Agent with Swedish Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
')}.multiple-items .slick-arrow.slick-prev:before{background-image:url('data:image/svg+xml;utf8,')}@media screen and (max-width:767px){.accordion-handler:after,.accordion-handler.active:after{content:'' !important;font-size:.8rem;width:2em;height:2em;background-size:cover;display:block}.accordion-handler:after{background-image:url('data:image/svg+xml;utf8,')}.accordion-handler.active:after{background-image:url('data:image/svg+xml;utf8,')}}
Al menos 1 año de experiencia
Entre 14.000 y 18.000€ Brutos/anuales
Hostelería, Turismo
Técnico
1
10
Contrato Indefinido
Jornada Completa
Proceso de selección continuo.
- Track, follow-up and resolve customer's outstanding issues effectively; - Take full responsibility and ownership for end to end case resolution; - Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner; - Adhere to company policy, process and procedure; - Develop and maintain in-depth product knowledge; - Gather information, research/resolve enquiries and maintain accurate logs; - Liaise with Customer Care team, management and customer to improve customer satisfaction; - Escalate issues identified to provide long term solutions and minimize repeat issues for Customers; - Participate constructively in initiatives to increase customer satisfaction as required.
- Minimum 1 year experience in providing a high level of customer service; - Native level of Swedish and second European language at fluent level; - High level of experience and success in dealing with and resolving customer issues; - Excellent interpersonal and communication skills - written and verbal; - Excellent telephone manner with the ability to build relationship with customer and understand customer perspective; - High level of computer literacy with the ability to use internal systems to fully investigate and record information; - Experience in analyzing information and data to identify facts and root cause of issue; - Ability to work in partnership and across functions to find solutions; - Professional and business orientated; - Able to provide win-win solutions and take a bigger picture view.
We offer: - 6 months with the possibility of permanent incorporation depending on your performance. - Competitive salary. Fixed Salary + Performance Bonus. - Flexible hours. 8 hours shifts. Working Monday to Sunday with 2 free days during the week. - International working environment - 3 weeks training will be provided. - Young and dynamic team.
Our client is the largest online distributor of flights in the world (measured in terms of sales) and one of Europe's largest e-commerce businesses. The company offers the best deals on regularly-scheduled flights, hotels, cruises, car rentals, vacation packages... To more than 16 million customers.
Formación Relacionada
Para crear una alerta debes iniciar sesión o regístrate
¡Gracias por escribirnos!
A partir de ahora recibirás las ofertas en tu email y/o whatsapp
Si tu alerta la recibes por email comprueba tu bandeja de correo no deseado o spam
Si tu alerta la recibes por whatsapp tendrás que confirmar el envío de ofertas de empleo
En estos momentos no podemos crear tu alerta
Por favor, inténtalo de nuevo transcurridos unos minutos