Customer Service Agent Madrid

Funciones

•	Take full responsibility and end-to-end ownership of customer shipments. 
•	Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
•	Owns the customers shipment lifecycle and all issues related to this. 
•	Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders Engage in constructive issue resolution. This includes dealing with escalations and complaints.  
•	Address root causes and seek continuous improvements – constantly look  for ways to improve work processes by understanding and being familiar  with local KPIs and act in line with set targets. 
•	Willingness of going the extra mile for the customer.
•	Thinking out of the box and with focus on providing solutions. 
•	Build strong and lasting relationships with customers with purpose of  gaining an understanding for their business, service needs and drivers  of success. 
•	Actively work together with colleagues within and beyond functions and locations.
•	Assist the team in realizing the ambitions by sharing knowledge and best practices of processes. 
•	Display accountability for customer satisfaction by owning and managing customer facing activities. 

Requisitos

•	Strong interpersonal and communication skills.
•	Passion for Customer Service.
•	Pro-active person with a service oriented mindset. 
•	Dedicated, decisive and result orientated with a can-do attitude. 
•	Likes to get it right the first time and can look ahead to avoid issues from happening. 
•	Able to work under pressure while keeping quality in focus. 
•	Comfortable with Change Management and capable of delivering high quality before, during and after transformation. 
•	Good process understanding and digital proficiency
•	Comfortable with working with multiple items at the same time whilst keeping quality in focus. 
•	Well organized, efficient and effective. 
•	An excellent team player, while also able to work independently
•	Good moral compass and ability to work within the Company’s values 
•	Fluent in English and Spanish 

Se ofrece

We offer you a unique opportunity to join Maersk Line - an established  company within international shipping & logistics. You will be an  essential part of the company and get a high degree of personal  responsibility as you will have a direct impact on our Customers´  Experience. We offer you a truly international environment and  collaborate with colleagues and companies throughout the world. 

•	 An exciting job opportunity in an international, challenging business  environment characterized by high pace and high diversity. Your will  focus on creating valuable relationships with our current and new  customers. 
•	International experience working for the world´s shipping leader, in a dynamic, global industry. 
•	Work with colleagues and clients across the world.
•	A role with direct impact on our customer.
•	A role where you are part of an evolved customer service concept, gain  thorough knowledge & experience in customer service attitude in  Business to Business.
•	A role in the backbone of Maersk Line, a perfect place to learn all processes in Maersk
•	A workplace with a learning environment – one of the Maersk values is “Our Employees”. 
•	Personal and professional development.
•	Career development opportunities.
•	High pace work environment, with a high diversity of daily tasks.
•	A winning team, that is always looking for improvements

• Área

  Atención al cliente

• Categoría o nivel

  Técnicos

• Nº Vacantes

  1