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Customer Service Agent Madrid


  • Madrid
  • Hace más de 100 días
  • 71 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Comparte:

Empresa

Maersk Line

Maersk Line is  dedicated to delivering the highest level of customer-focused and  reliable ocean transportation services. Our vision, built from a strong  heritage of uprightness, constant care, and innovation has guided our  business operations since 1904. By remaining committed to that vision,  we have expanded our business to become the world’s largest ocean  carrier.


 Maersk Line is the world’s largest container shipping company, known for  reliable, flexible and eco-efficient services. We operate 610 container  vessels and provide ocean transportation in all parts of the world. But not only do we power some of the  world’s largest ships – we also propel the growth ambitions of  businesses and individuals all over our planet.  Every day our 7,000  seafarers and 25,000 land-based employees at 374 offices share their  expertise with our customers around the world to optimize their supply  chains, maximize their distribution networks and most of all realize  their business potential. We are devoted to creating simple and reliable  solutions for our partners, continuously lifting industry standards and  enabling global trade in the most sustainable manner possible.  What we  do is more than shipping. We deliver promises. Promises from customers  and businesses all over the world. Your promise. Delivered.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 02/05/2018

Funciones

•	Take full responsibility and end-to-end ownership of customer shipments. 
•	Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
•	Owns the customers shipment lifecycle and all issues related to this. 
•	Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders Engage in constructive issue resolution. This includes dealing with escalations and complaints.  
•	Address root causes and seek continuous improvements – constantly look  for ways to improve work processes by understanding and being familiar  with local KPIs and act in line with set targets. 
•	Willingness of going the extra mile for the customer.
•	Thinking out of the box and with focus on providing solutions. 
•	Build strong and lasting relationships with customers with purpose of  gaining an understanding for their business, service needs and drivers  of success. 
•	Actively work together with colleagues within and beyond functions and locations.
•	Assist the team in realizing the ambitions by sharing knowledge and best practices of processes. 
•	Display accountability for customer satisfaction by owning and managing customer facing activities. 

Requisitos

•	Strong interpersonal and communication skills.
•	Passion for Customer Service.
•	Pro-active person with a service oriented mindset. 
•	Dedicated, decisive and result orientated with a can-do attitude. 
•	Likes to get it right the first time and can look ahead to avoid issues from happening. 
•	Able to work under pressure while keeping quality in focus. 
•	Comfortable with Change Management and capable of delivering high quality before, during and after transformation. 
•	Good process understanding and digital proficiency
•	Comfortable with working with multiple items at the same time whilst keeping quality in focus. 
•	Well organized, efficient and effective. 
•	An excellent team player, while also able to work independently
•	Good moral compass and ability to work within the Company’s values 
•	Fluent in English and Spanish 

Se ofrece

We offer you a unique opportunity to join Maersk Line - an established  company within international shipping & logistics. You will be an  essential part of the company and get a high degree of personal  responsibility as you will have a direct impact on our Customers´  Experience. We offer you a truly international environment and  collaborate with colleagues and companies throughout the world. 

•	 An exciting job opportunity in an international, challenging business  environment characterized by high pace and high diversity. Your will  focus on creating valuable relationships with our current and new  customers. 
•	International experience working for the world´s shipping leader, in a dynamic, global industry. 
•	Work with colleagues and clients across the world.
•	A role with direct impact on our customer.
•	A role where you are part of an evolved customer service concept, gain  thorough knowledge & experience in customer service attitude in  Business to Business.
•	A role in the backbone of Maersk Line, a perfect place to learn all processes in Maersk
•	A workplace with a learning environment – one of the Maersk values is “Our Employees”. 
•	Personal and professional development.
•	Career development opportunities.
•	High pace work environment, with a high diversity of daily tasks.
•	A winning team, that is always looking for improvements
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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