Customer Service Agents ( Belgium Speaker ) Madrid

Descripción de la oferta

Duración de la oferta: hasta el 09/07/2018.

Funciones

 * Ensure the delivery of a quality customer experience on each and every transaction
 * Obtains client information by answering telephone calls and emails
 * Ensure that all customer contacts are handled in an efficient, effective and customer-centric way
 * Ensure that all complaints are recognized, recorded, confirmed and solved effectively
 * Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
 * Ensure that adherence to required shift schedules is observed at all times

Requisitos

 * Elemental Education
 * Previous experience of financial services
 * Previous experience of customer support agent
 * A motivated and enthusiastic personality
 * Good telephone, keyboard, verbal and written communication skills
 * Very good customer service skills
 * Competence in MS Office
 * Languages: Native level Flemish and advance level English

Se ofrece

 * Full time position 39 h per week
 * Competitive salary: 21.000 €
 * Type of contract for an specific service
 * Training with contract
 * Good work environment in a multicultural team